7-Day Return Policy

Disliking a Product

If you are not satisfied with your purchase, AULA Gear allows the return of non-customized and non-discounted products within 7 days of receipt, provided they are sealed and in their original packaging. Eligible returns should be unused and in the same condition as received. Please note that customized items, discounted products, accessories, and spare parts are excluded from this policy. Shipping fees, handling charges, and any taxes incurred due to the return are non-refundable. Additionally, a restocking fee amounting to 35% of the item's retail value applies to all returns, including those where the package is opened but the product is still functional. Contact support@AULA Gear.com for return processing. Once we verify the item's condition, you will be reimbursed 65% of the purchase price directly to your original payment method (PayPal or Credit Card) within 3-5 working days. Remember that PayPal or your bank may require additional processing time for the refund.

 

Factory Defects on Arrival

For products arriving damaged, incorrect, or faulty, report the issue to support@AULA Gear.com within 7 days of delivery with solid proof, such as an unboxing video. If the defect is due to manufacturing and not manual modification, AULA Gear will provide a shipping label and reship a replacement unit after receiving the return. Customers opting for a full refund instead of a replacement will need to cover the shipping costs. If specific items within the package (like keycaps, cables, switch pullers, etc.) are found to be defective, incorrect, or missing, AULA Gear will decide on a refund or replacement on a case-by-case basis.

 

Post-7-Day Factory Defects

If a defect is claimed after 7 days, the item must be shipped back to AULA Gear for inspection. The customer is responsible for the shipping costs of such returns.

 

Note: All customized products, including keycaps, are non-refundable and cannot be returned due to hygiene and other considerations. This policy also applies to items such as carry cases, cables, spare keycaps, switch pullers, and other accessories.

FAQ

How can I return an item to AULA Gear?

To initiate a return, please email us at support@aulagear.com. After we review and approve your return request, you must send the tracking number for the return parcel back to us via email within 10 days. Failure to do so may result in the voiding of your warranty.