AULA Gear's warranty covers factory defects that impair the functionality of your purchase. For used items under warranty, AULA Gear covers repair/replacement and the second shipping (excluding any local taxes/import/administration fees).
Warranty Duration
AULA Gear provides:
- Keyboards and DIY Kits: Covered by a 1-year warranty.
- Keycap Sets: 6-month warranty.
- Batteries: Provided with a 3-month warranty.
- Accessories: Keycap pullers, switch pullers, spare keycaps, cables, etc., are not covered under the warranty.
To check if your product is eligible for a warranty claim or return, please contact us at support@AULA Gear.com.
The warranty does not cover:
- Improper Use: Damages resulting from misuse, abuse, incorrect installation, part swapping, self-repair, unauthorized modifications, product maladjustment, neglect, overdriving, or similar actions.
- Non-Authorized Purchases: Products not bought directly from AULA Gear's official website. For items purchased from other platforms like AliExpress, Amazon, crowd-funding campaigns, or local dealers, please contact the respective store or distributor for support.
- Consumable Lifespan: Defects in consumables or usage beyond the expected lifetime of the consumable.
- Instruction Non-Compliance: Failure to follow the provided “User Guide”, instructions, or other safety, usage, or warning guidelines included with the product materials.
- Commercial Use: Products used for commercial purposes.
- Supervision and Age Limit: Unsupervised use of products by children under 18 years of age.
- Unauthorized Repairs: Products modified or repaired by individuals not authorized by AULA Gear.
- Environmental Damage: Faults occurring due to adverse weather conditions or natural disasters.
